• Welcome to your Training, Trainees!
    This is your virtual classroom.


    This will be your virtual classroom, coinciding with your in-person discussion, for the next few days. Please feel free to enjoy this training session, and please be on time with submitting your assignments and deliverables.
     
    Best of luck!

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Available courses

CONTACT CENTER SERVICES NCII

CONTACT CENTER SERVICES NC II Qualification consists of competencies that a person must achieve to interact with customers to provide information about products and services.  It also covers handling of customer’s complaints, inbound customer service, order taking and inquiry response handling, and outbound telemarketing.

A person who has achieved this Qualification is competent to be:

Inbound/Outbound Contact Center Service Agent, including entry-level positions for:

  • Inbound

Sales

Customer Service

Technical Support

IT Helpdesk

  • Outbound

Sales

Survey

Collection